*CUSTOM AND DECORATED JACKETS ARE NOT RETURNABLE
- If we have made an error on your order, rest assured we will work quickly to correct this error at no charge to you.
- Please check and double check the size and color options you order.
- All returns of blank (non-decorated) stock jackets require a prior authorization number and are subject to a 25% restocking fee or $40. (whichever is greater) and must be returned within 10 days. Claims for damaged or defective jackets must be made within 10 days of receipt of each jacket. Please submit your request for an authorization number through our contact us page.
- If decorated jackets have been incorrectly/improperly personalized, our Customer Support Team must be notified within 10 days of receipt of your jacket so that appropriate adjustments or corrective action can be taken.
- Worn or altered garments are not returnable. Therefore, it's especially important that jackets are inspected upon receipt.
- Please call us prior to returning/exchanging an item. We will give you a return-authorization number to ensure that your return/exchange is accepted.
- All jackets order on our website are considered custom or a special order item. In stock or "stock" jackets are product currently available for immediate purchase at our Citrus Heights location. Call for availability in your size and color. All jackets ordered on this website are not "stock" and will not be eligible for any return or refund.
- On occasion based solely on size and color combination we have made exception to our return policy. Please call us to see if we can solve any problems you may encounter.
In-Stock blank (non-decorated) jackets ONLY! Contact us through our contact page with your order number. Please indicate the jacket you are returning and the new jacket you want sent. Be as specific as possible when describing the new jacket. The jacket returned will be credited to the original payment method and the new jacket(s) will be charged to the same payment method. Shipping charges for the returned item are not refundable.
SPECIAL CUSTOM ORDERS:
Special orders and custom orders are non returnable or cancelable. Personalized items are special made for you and cannot be returned.
ORDER WITH EASE:
If you have any difficulty in placing your order please contact us and we will walk you through your order step by step. Our testimonials and hundreds of happy student photos should help you feel at ease with your jacket order. Every non-rush order has a 24-hour free cancelation policy. If we have made an error on our end, rest assured we will work hard for you to correct this error at no charge to you.